Designing an Intuitive POS App for Food Delivery Operations
CLIENT
International Food Delivery Company
PROJECT
POS System for restaurant
ROLE
Senior UX Designer
DURATION
6 months, Full-time
I led the design of a custom Point of Sale (POS) system as the Minimum Viable Product (MVP) for a leading food ordering platform. This POS was specifically designed for restaurant owners to take customer orders efficiently. The project aimed to deliver an intuitive solution tailored to their operational needs. I collaborated closely with the product manager, engineers, and designers to ensure alignment across all aspects of the project.
My role included conducting comprehensive user research to understand the specific pain points and requirements of end-users, validating concepts through iterative feedback, and performing thorough usability testing to refine the system. The result was a user-friendly POS system designed to streamline workflows and enhance the overall experience for the client.
MY CONTRUBUTION
User Interview & Gather Business Requirement
User Flow
UX Design
User Testing
Image detail: high fidelity mock-up
Research Phase
During the research phase, the manager and I conducted comprehensive interviews with store employees and managers to gain a deep understanding of their challenges and needs. Additionally, we carried out a competitive analysis of rival point-of-sale (POS) systems to identify key opportunities for improvement and innovation.
Design and Prototyping
Moving on to the design and prototyping stage, I began by tackling the critical task of reorganizing the system's menu and navigation. My primary goal was to streamline the user experience by prioritizing frequently used features, making them more accessible and intuitive. This involved analyzing user behavior, identifying pain points, and restructuring the interface to ensure a logical flow that aligned with user needs.
At the same time, I focused on designing a responsive interface that could adapt effortlessly to tablets and mobile devices. This required a meticulous approach to ensure consistent usability and functionality across different screen sizes. Every detail, from button placement to font scaling, was carefully considered to create an interface that felt natural and seamless, regardless of the device being used. Through these efforts, I aimed to enhance the overall user experience while making the system more flexible and modern.
Image detail: wireframe mock-up
Validation & User Testing
During the validation phase, I organized in-depth user testing sessions with restaurant employees to gain practical, real-world insights. By actively involving them in the process, we were able to integrate their valuable feedback directly into the design. We employed a structured approach to gather, analyze, and prioritize this input, ensuring every suggestion was thoughtfully considered.
This iterative process enabled us to make strategic design enhancements, improve usability, and align the final product more closely with the users' needs and expectations.
The Result
To meet the demand for a modern, efficient POS system for a food ordering company, I was tasked with designing an MVP that catered directly to customer needs. Over the course of several months, I worked closely with stakeholders, managers, and the tech lead to develop a tailored design solution aligned with the company’s business objectives.
Through this collaborative effort, we successfully delivered the first version of the POS system—a solution designed to streamline operations and elevate customer satisfaction.
